Emotional Footprint Awards 2023
Cloud Management
SoftwareReviews names AWS Systems Manager and Microsoft Azure Arc as Cloud Management Emotional Footprint Award Winners.
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Cloud Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Amazon
AWS Systems Manager
AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.
9.2
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Azure Arc
Manage your applications and services in multi-cloud environments. Azure Arc helps you make the most of the cloud by providing tools to develop and operate cloud-native apps on any platform.
9.1
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
ServiceNow
ServiceNow Cloud Management
ServiceNow Cloud Management addresses both issues, accelerating the provisioning of public and private cloud infrastructure and services, while providing consistent management of those resources. It provides IT teams with options as it supports Amazon Cloud, Microsoft Azure, VMware VSphere, and extends to other public and private cloud vendors in order to future proof your system.
8.6
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Amazon
Amazon Kinesis
Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data so you can get timely insights and react quickly to new information. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of your application. Amazon Kinesis enables you to process and analyze data as it arrives and respond instantly instead of having to wait until all your data is collected before the processing can begin.
8.4
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Oracle
Oracle Hybrid Cloud
Oracle Hybrid Cloud is a suite of autonomous management services that eliminate the human effort associated with traditional solutions for monitoring, managing and securing applications and infrastructure. Provide customers with the flexibility to choose their infrastructure based on their workload needs with Oracle Hybrid Cloud.
8.4
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
VMware, Inc.
VMware Aria
VMware Aria is a cloud management portfolio for managing the cost, performance, configuration, and delivery of infrastructure and cloud native applications across any cloud. It unifies VMware vRealize, CloudHealth by VMware Suite, and VMware Tanzu Observability by Wavefront into one family brand.
8.4
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Red Hat
RedHat Openshift
Red Hat® CloudForms is a hybrid infrastructure management platform that allows IT departments to control users’ self-service abilities to provision, manage, and ensure compliance across virtual machines, clouds, containers, and even physical infrastructure.
8.3
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Cisco Systems
Cisco CloudCenter Suite
Cisco CloudCenter Suite is a set of integrated modules that simplifies the lifecycle management of multicloud applications, workflows, and their infrastructure.
8.0
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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