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Emotional Footprint Awards 2023

Cloud Email Security


SoftwareReviews names Avanan, IRONSCALES, Perception Point, SpamTitan, and Barracuda Email Security Gateway as Cloud Email Security Emotional Footprint Award Winners.


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Cloud Email Security

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Check Point Software Technologies Ltd.

Avanan

Avanan is a cloud email security platform that pioneered and patented a new approach to prevent sophisticated attacks. The platform uses APIs to block phishing, malware, and data leakage in the line of communications traffic. This means we catch threats missed by Microsoft while adding a transparent layer of security for the entire suite that also protects other collaboration tools like Slack.

9.2

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
27Reviews

Perception Point Ltd

Perception Point

Perception Point is a Prevention-as-a-Service company, offering fast interception of any content-based attack across all collaboration channels including email, cloud storage, CRM apps, and messaging platforms. We prevent phishing, BEC, spam, malware, Zero-days, N-days well before it reaches the enterprise’s end-users. Deployed in minutes with no change to the enterprise’s infrastructure, our solution confirms with any policy and requires zero fuss from IT teams. On top of that, we offer a significant added value service through our Incident Response team that serves as a force multiplier to the enterprise’s SOC team.

8.8

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
11Reviews

IronScales Ltd

IRONSCALES

IRONSCALES is the leading cloud email security platform for the enterprise and the industry’s only solution that uses AI and human insights (HI) to stop advanced phishing. Its award-winning, self-learning platform continuously detects and remediates attacks like BEC, ATO, and VIP impersonation that bypass traditional security solutions. Powerful, simple, and adaptive, IRONSCALES helps enterprises reduce risk, boost security team efficiency, and increase cybersecurity awareness. IRONSCALES is headquartered in Atlanta, Georgia, and is proud to support more than 10,000 global enterprises. Visit www.ironscales.com or @IRONSCALES to learn more.

8.8

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
20Reviews

Barracuda Networks

Barracuda Email Security Gateway

The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable..

8.8

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

93

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
13Reviews

TitanHq

SpamTitan

SpamTitan reduces spam, viruses, malware and other email threats by over 99.9%. We provide sophisticated email security for your business without making it complicated.

8.7

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


Vade Secure

Vade Secure for Microsoft 365

Vade Secure for Microsoft 365 offers a native user experience and best-in-class protection powered by artificial intelligence. Vade Secure integrates seamlessly with Microsoft 365 via an API-based architecture, with no disruption to your customers’ email flow. As a result, MSPs are able to augment Microsoft 365 security with a complementary layer of AI-based threat detection.

8.5

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 98% Positive
15Reviews

Microsoft Corporation

Microsoft Exchange Online Protection

Guard against spam and malware, maintain email access during and after emergencies, and simplify administration of messaging environments with help from Exchange Online Protection deployed across a global network of data centers.

8.5

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

2% Negative 96% Positive
16Reviews

Cisco Systems

Cisco Secure Email

Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.

8.4

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 94% Positive
12Reviews

Proofpoint

Proofpoint Email Protection

Detect and block both malicious and malware-less email threats with Proofpoint Email Protection. It catches both known and unknown threats that others miss. Powered by NexusAI, our advanced machine learning technology, Email Protection accurately classifies various types of email. And it detects and blocks threats that don’t involve malicious payload, such as impostor email—also known as business email compromise (BEC)—using our Advanced BEC Defense. You can also automatically tag suspicious email to help raise user awareness. And you can track down any email in seconds. Plus, our granular email filtering controls spam, bulk graymail and other unwanted email.

8.4

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

0% Negative 96% Positive
16Reviews

Microsoft Corporation

Microsoft Defender for Office 365

Microsoft Defender for Office 365 offers a comprehensive solution to protect your organization and employees from advanced, targeted and zero-day phishing, malware and business email compromise attacks.

8.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 88% Positive
27Reviews

Armorblox

Armorblox

Armorblox secures enterprise communications over email and other cloud office applications with the power of Natural Language Understanding. The Armorblox platform connects over APIs and analyzes thousands of signals to understand the context of communications and protect people and data from compromise. Organizations use Armorblox to stop BEC and targeted phishing attacks, protect sensitive PII and PCI, and automate remediation of user-reported email threats. Founded in 2017, Armorblox is headquartered in Sunnyvale, CA and backed by General Catalyst and Next47.

8.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

0% Negative 92% Positive
19Reviews

Abnormal Security

Abnormal Security

The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.

8.0

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

0% Negative 94% Positive
10Reviews

Mimecast Services

Mimecast Email Security & Resilience

Mimecast Secure Email Gateway uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.

7.9

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

0% Negative 87% Positive
13Reviews

For the full list of vendors in this space, click here.

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