Emotional Footprint Awards 2022
Low-Code Business Process Management
SoftwareReviews names ServiceNow App Engine, Nintex, and Pega Low-Code BPM as Low-Code Business Process Management Emotional Footprint Award Winners.
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Low-Code Business Process Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
ServiceNow
ServiceNow App Engine
Maximize efficiency across the enterprise with visual process maps that help you identify bottlenecks and streamline work.
8.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Nintex
Nintex
Manage, automate, and optimize your processes with the Nintex Platform to quickly and intelligently transform your business.
8.5
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Pegasystems Inc.
Pega Low-Code BPM
Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
Appian
Appian Low-Code Automation
Appian provides a leading low-code automation software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.
8.3
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Microsoft
Microsoft Power Apps
Use Power Automate, a powerful, built-in workflow engine. Quickly automate your workflows, enable business logic to simplify app building, and model your processes across connected data sources and services.
8.3
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Bizagi
Bizagi Automation
Take process-applications built in Bizagi Studio and run on any device across the enterprise. With Bizagi's business process automation software you can manage every process on one business friendly and flexible platform without the need for code.
8.2
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Salesforce.com Inc
Salesforce Lightning Flow
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
7.9
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Mendix Tech BV
Mendix
Mendix is the low-code application development platform that allows you to go live sooner and get to success faster.
7.6
CX Score
CX
Score
+72
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
OutSystems
OutSystems
OutSystems is the most complete full-stack application development platform. Using high-productivity, connected, and AI-assisted tools, developers can build and deploy a full range of applications — from consumer apps to critical business systems — fast, right, and for the future.
7.4
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Betty Blocks
Betty Blocks
With the Betty Blocks no-code application development platform anyone can build gorgeous looking and powerful applications that impact the business immediately.
5.9
CX Score
CX
Score
+57
Net Emotional Footprint
Net Emotional
Footprint
61
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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