Emotional Footprint Awards 2022
Enterprise Search
SoftwareReviews names Yext, Coveo Relevance Cloud, Algolia, Elastic Enterprise Search, and SearchUnify as Enterprise Search Emotional Footprint Award Winners.
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Enterprise Search
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Coveo Solutions Inc.
Coveo Relevance Cloud
Coveo's AI-powered search delivers the relevant experiences people expect in the new digital economy. Its SaaS-native, multi-tenant platform injects AI-powered search, recommendations, and personalization solutions into digital experiences, including workplace, ecommerce, service and website. Coveo Relevance Platform powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
8.8
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Yext, Inc.
Yext
Yext is a search-as-a-service platform that offers a wide range of AI-powered solutions for every business need. Brands of all sizes use Yext to deliver best-in-class search and discovery experiences that convert more business, reduce support costs, and uncover new insight about what matters most to their customers.
8.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Grazitti Interactive
SearchUnify
SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels intelligent enterprise search, and makes for a robust platform for AI-based apps like Intelligent Chatbot, Agent Helper, KCS Enabler, Escalation Predictor, and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
8.3
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Elastic
Elastic Enterprise Search
Elasticsearch is a distributed, RESTful search and analytics engine capable of solving a growing number of use cases. As the heart of the Elastic Stack, it centrally stores your data so you can discover the expected and uncover the unexpected. Elasticsearch lets you perform and combine many types of searches — structured, unstructured, geo, metric — any way you want.
8.2
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Algolia Inc
Algolia
Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.
8.1
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Other Evaluated Vendors
Sinequa
Sinequa Intelligent Search Platform
Sinequa provides a cognitive search and analytics platform that connects people with the information and insights for organizations to become information-driven. This means actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa’s unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.
7.8
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Squiz
Squiz Funnelback
To get the most from information assets, employees must be able to access, share and reuse information efficiently and effectively. Funnelback delivers secure, powerful and highly configurable search to your team, providing an elegant single view of content no matter where it lives, leading to faster, more informed decision-making.
7.8
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
AddSearch Oy
AddSearch
AddSearch is a lightning fast, accurate and customizable Site Search engine with a Search API. AddSearch works on all devices and is easy to install, customize and tweak. As content is getting scattered around multiple SaaS platforms and subdomains, AddSearch brings it back to your corporate website quickly and effortlessly.
7.7
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Lucidworks
Lucidworks
Lucidworks helps your team build powerful knowledge management and enterprise search applications to get your employees the right information at the right time, every time.
7.5
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Oracle
Oracle Secure Enterprise Search
Oracle Secure Enterprise Search 11g, a standalone product from Oracle, enables a secure, high quality, easy-to-use search across all enterprise information assets. Secure Enterprise Search, provides a comprehensive search over all intranet content including databases, files on local disk or file-servers, IMAP email, document repositories, applications, and portals. The search is secure and fully multilingual. Advanced search, including meta-data search, is supported. The product has been designed to be simple to use and administer.
7.1
CX Score
CX
Score
+69
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
SEMKNOX GmbH
Site Search 360
Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:
6.6
CX Score
CX
Score
+61
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
Apache Software Foundation
Apache Solr
Solr is a standalone enterprise search server with a REST-like API. You put documents in it (called "indexing") via JSON, XML, CSV or binary over HTTP. You query it via HTTP GET and receive JSON, XML, CSV or binary results. Powered by Lucene, Solr enables powerful matching capabilities including phrases, wildcards, joins, grouping and much more across any data type
6.4
CX Score
CX
Score
+55
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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