Emotional Footprint Awards 2022
Enterprise Content Management - Enterprise
SoftwareReviews names FileBound, Xerox DocuShare, and DocuWare as Enterprise Content Management - Enterprise Emotional Footprint Award Winners.
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Enterprise Content Management - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
DocuWare
DocuWare
DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.
9.0
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Xerox Corporation
Xerox DocuShare
Here’s a better way to manage paper and digital content from creation to retention to transformation. Capture, store and share documents either on-premise or by cloud. Automate time-consuming, document-heavy processes like accounts payable, HR onboarding, contract management and mortgage processing.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Upland Software, Inc.
FileBound
FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.
8.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Box
Box ECM
Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Hyland Software
Nuxeo from Hyland
Designed by developers for developers, the Nuxeo Platform is a highly customizable and extensible content management platform for building business applications.
8.7
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Hyland Software
Hyland OnBase
OnBase is recognized as a market leader in enterprise content management (ECM). OnBase manages your enterprise content from the point of inception all the way through the information lifecycle until final archival and destruction.
8.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
M-Files
M-Files ECM
M-Files helps enterprises find, share, and secure documents and information. Even in highly regulated industries.
8.4
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Laserfiche
Laserfiche ECM
Seamlessly connect imaging with document and business process management to control all enterprise content. Laserfiche enterprise document management software enables you to do it all, with leading-edge business process management tools and electronic records management solutions.
8.4
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Sharepoint
Microsoft SharePoint is your mobile intranet for collaboration and teamwork. Share files, manage documents and create team sites & employee intranets.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Oracle
Oracle Content Management
Remove content silos and update most current documents, images, and rich media files. Manage end-to-end content lifecycle from creation to archiving and automate business processes with prebuilt enterprise application integrations.
8.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Adobe Systems
Adobe ECM
We can help you bring together all of your data and content into a single place, so you can deliver the ideal experience to every customer, every time.
8.3
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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