Emotional Footprint Awards 2021
Endpoint Protection
SoftwareReviews names Malwarebytes Endpoint Detection and Response, Webroot® Business Endpoint Protection, Avast Business Antivirus, Microsoft Defender, and Sophos Intercept X Endpoint as Endpoint Protection Emotional Footprint Award Winners.
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Endpoint Protection
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Malwarebytes
Malwarebytes Endpoint Detection and Response
Malwarebytes Endpoint Detection and Response automates endpoint protection together with cloud-based detection and response. Through a single, intuitive console monitor suspicious activity, isolate threats, and if needed rollback ransomware for up to 72 hours - keeping your endpoints and organization productive.
8.8
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Webroot Software
Webroot® Business Endpoint Protection
Webroot® Business Endpoint Protection is a next-generation, fully cloud-based endpoint security solution that harness the power of machine learning to continuously monitor and adapt endpoint threat detection, protection, and prevention.
8.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Avast Software s.r.o.
Avast Business Antivirus
Defend against malware, phishing and virus attacks that expose your company to risk. Protect what matters most with on-premise or cloud-managed endpoint security.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Microsoft
Microsoft Defender
Built on System Center Configuration Manager, System Center Endpoint Protection provides a single, integrated platform that reduces your IT management and operating costs, in many cases using your existing client management infrastructure to deploy and manage your endpoint protection. The unified infrastructure also provides improved visibility into the security and compliance of your client systems.
8.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Sophos
Sophos Intercept X Endpoint
Sophos Intercept X is the world's best endpoint protection, combining ransomware protection, deep learning malware detection, exploit prevention, EDR, and more in a single solution.
8.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Other Evaluated Vendors
Kaspersky
Kaspersky Endpoint Security
The most important factor in a corporate security strategy is a next-generation endpoint security platform, powered by a global intelligence network (Kaspersky Security Network), which provides a higher level of business processes and data protection together with a wide range of security capabilities to fight advanced threats.
8.1
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Symantec
Symantec Endpoint Security
The most integrated endpoint security solution delivers innovative protections across the entire attack chain: attack surface reduction, attack prevention, breach prevention, detection and response. Deep protections are available for all key device types (including mobile devices) and all key Operating Systems (including iOS and Android). And these advance security technologies are available on-premises, in the cloud, or via hybrid management.
8.0
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Check Point Software Technologies
Check Point Endpoint Security
Check Point endpoint security solutions include data security, network security, advanced threat prevention, forensics and remote access VPN for complete endpoint protection. To simplify security administration, our endpoint suite products can be managed using a single console.
7.5
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
McAfee
Mvision Endpoint Security
Today’s advanced attacks require more than traditional antivirus defenses. The good news is that it doesn’t have to be overwhelming thanks to McAfee Complete Endpoint Protection solutions. Our enterprise endpoint security solutions are centrally managed and defend against the full threat spectrum from zero-day exploits to advanced targeted attacks, protecting Windows, Macs, and Linux systems.
7.5
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Crowdstrike
Crowdstrike Falcon Platform
Detect, prevent and respond to attacks with next-generation endpoint protection delivered via the Falcon Platform.
7.3
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Trend Micro
Trend Micro User Protection Solution
You need smarter security that follows your users. You need connected security that shares intelligence across security layers so you can consolidate your view of user activity across all threat vectors. And you need security that seamlessly moves from on-premises to cloud without impacting licensing or commercial agreements. You need User Protection from Trend Micro..
7.1
CX Score
CX
Score
+69
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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