Emotional Footprint Awards 2020
Workforce Management
SoftwareReviews names WorkForce Software, Legion Workforce Management Platform, Paycom HCM, Reflexis, Kronos Workforce Central, Kronos Workforce Ready, and Ceridian Dayforce as Workforce Management Emotional Footprint Award Winners.
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Workforce Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
WorkForce Software
WorkForce Software
The WorkForce Suite is a flexible, cloud-based solution for today's evolving global workforce. With parameterized best practices and a powerful rules engine, the WorkForce Suite can adapt with you as your organization grows and your needs change. Delivering real-time insights, packaged domain expertise, and future-proof capabilities to meet your business needs, the WorkForce Suite empowers organizations to reduce labor costs, simplify compliance, and boost employee engagement — all while maximizing operational efficiencies.
8.5
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Legion Technologies
Legion Workforce Management Platform
Legion is reinventing how companies manage and empower their hourly workforce. By accurately forecasting demand and staffing with the right employees, Legion’s AI-powered Workforce Management Platform enables companies to orchestrate superb customer experiences. Large scale retailers, restaurants and fitness clubs with hourly workforces use Legion to reduce costs, compliance risks and labor inefficiencies, and boost employee engagement.
7.9
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Paycom
Paycom HCM
Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.
7.8
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Reflexis
Reflexis
The best workforce scheduling solution is one that your Store Managers never have to look at. Instead of having Store Managers build and tweak schedules, your solution should provide Store Managers with an optimized schedule. Your scheduling system should learn from your stores, understand the life of your associates, and adapt to optimize your store schedules so that Store Managers don’t have to change anything.
7.8
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Kronos
Kronos Workforce Central
Creating best-fit schedules, tracking time and attendance, administering absence and leave, and measuring productivity are vital to managing and retaining a high-performing workforce. Kronos® workforce management solutions are purpose-built for your industry to help you drive business outcomes by engaging your employees, controlling labour costs, increasing productivity, and minimizing compliance risk.
7.6
CX Score
CX
Score
+72
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Kronos
Kronos Workforce Ready
Creating best-fit schedules, tracking time and attendance, administering absence and leave, and measuring productivity are vital to managing and retaining a high-performing workforce. Kronos® workforce management solutions are purpose-built for your industry to help you drive business outcomes by engaging your employees, controlling labour costs, increasing productivity, and minimizing compliance risk.
7.5
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Ceridian
Ceridian Dayforce
Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.
7.5
CX Score
CX
Score
+72
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Other Evaluated Vendors
Zoho
Zoho People
Crafted to build a happier workforce. We take care of your HR processes while you take care of your employees. Be it employee onboarding, attendance management, time tracking or appraisals - We've got it all covered.
7.3
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Workday, Inc.
Workforce Planning
Create strategic workforce plans. Get the collaborative tools and insight your organization needs to build smarter workforce plans. With workforce planning from Workday, you can make better decisions and meet your business goals.
7.1
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Blue Yonder
Blue Yonder Workforce Management
Blue Yonder's workforce management uniquely provides retailers with adaptable planning, budgeting and scheduling capabilities combined with role-based tools to enable associates and managers to quickly react to everyday realities.
7.0
CX Score
CX
Score
+67
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
ADP
ADP Vantage
ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.
6.9
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Oracle
Oracle PeopleSoft HCM
Oracle's PeopleSoft Human Capital Management enables you to architect a global foundation for HR data and improved business processes. PeopleSoft Human Capital Management delivers a robust set of best-in-class human resources functionality that enables you to increase productivity, accelerate business performance, and lower your cost of ownership.
6.6
CX Score
CX
Score
+57
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Ultimate Software Group
UltiPro
Built with an inherent focus on people, Ultimate Software’s UltiPro® cloud solution is designed to help companies across industries improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.
6.6
CX Score
CX
Score
+51
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Infor
Infor Workbrain
Infor Workforce Management is a comprehensive solution that aligns labor management with corporate strategy. Integrated modules address forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, streamlining processes to increase efficiency while encouraging employees to focus on activities that generate more value.
6.5
CX Score
CX
Score
+60
Net Emotional Footprint
Net Emotional
Footprint
71
Value Index
VALUE INDEX
ADP
ADP Workforce Now
ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.
6.5
CX Score
CX
Score
+58
Net Emotional Footprint
Net Emotional
Footprint
71
Value Index
VALUE INDEX
Verint
Verint Workforce Management
An automated, unified, enterprise-wide workforce management solution to plan, forecast, and optimally schedule employees to match workload across your customer-serving departments.
6.3
CX Score
CX
Score
+56
Net Emotional Footprint
Net Emotional
Footprint
69
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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