Emotional Footprint Awards 2020
Network Monitoring
SoftwareReviews names Corvil Analytics, ManageEngine OpManager, Progress WhatsUp Gold, and Cisco Prime Infrastructure as Network Monitoring Emotional Footprint Award Winners.
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Network Monitoring
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
PICO
Corvil Analytics
Pico is a leading provider of technology services for the financial markets community. Pico provides a best-in-class portfolio of innovative, transparent, low-latency markets solutions coupled with an agile and expert service delivery model. Instant access to financial markets is provided via PicoNet™, a globally comprehensive network platform instrumented natively with Corvil Analytics and telemetry. Clients choose Pico when they want the freedom to move fast and create an operational edge in the fast-paced world of financial markets.
9.1
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
ManageEngine
ManageEngine OpManager
Introducing OpManager, the world's first truly integrated network management software for faster and smarter network management. It's out-of-the-box offers network monitoring, physical and virtual server monitoring, flow-based bandwidth analysis, firewall log analysis and archiving, configuration and change management, and IP address and switch port management, thereby providing all the visibility and control that you need over your network.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Progress Software
Progress WhatsUp Gold
Avoid downtime with a network monitoring solution that covers you from the network edge to the cloud. See developing issues before users report them. Troubleshoot faster from an interactive topology map that shows connectivity and dependencies.
8.1
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Cisco Systems
Cisco Prime Infrastructure
Cisco Prime Infrastructure provides complete lifecycle management of converged wired and wireless networks
8.0
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Other Evaluated Vendors
Microsoft
Microsoft Systems Center Operations Manager
Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
7.9
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
SolarWinds
SolarWinds Network Performance Monitor
SolarWinds® Network Performance Monitor (NPM) is powerful and affordable network monitoring software that enables you to quickly detect, diagnose, and resolve network performance problems & outages.
7.9
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Spiceworks
Spiceworks Network Monitor
Powerful, easy-to-use network monitoring software. Real-time status and alerts for your critical devices and services. Catch problems… before users even notice.
7.9
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Micro Focus
Micro Focus NOM
Micro Focus Network Operations Management (NOM) provides management for enterprise networks, integrating capabilities to monitor fault, performance, configuration, and compliance of physical, virtual, and software defined network (SDN) infrastructure. NOM has the broadest and deepest multi-vendor support.
7.9
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Paessler
PRTG Network Monitor
Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need is contained in PRTG, no additional downloads are required.
7.8
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
IBM
IBM Netcool Operations Insight
Use IBM Netcool Operations Insight to monitor and manage system and network applications on a variety of operating systems, track the availability and performance of your enterprise system, and get reports to track trends and troubleshoot problems.
7.8
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
ConnectWise
ConnectWise Automate
ConnectWise Automate Solves IT Problems at the Speed of Business. Boost the effectiveness of your IT teams with flexible remote monitoring and management.
7.5
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Broadcom Inc.
Broadcom (CA) Network Monitoring
Network Operations Analytics from CA Technologies is a big data, converged network monitoring platform with full-stack analytics for assuring traditional and software-defined networks. This network monitoring software converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams
7.4
CX Score
CX
Score
+72
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
ExtraHop
ExtraHop Platform
The ExtraHop platform gives you access to valuable, real-time IT and business insights from wire data on your network that was previously untapped. ExtraHop is fast, open, programmable, and extensible so you can take charge of all that data in motion, reaping its value on your terms.
7.4
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
71
Value Index
VALUE INDEX
Nagios
Nagios XI
Nagios XI is a powerful monitoring system that enables organizations to identify and resolve IT infrastructure problems before they affect critical business processes. Nagios XI monitors your entire IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, Nagios can alert staff of the issue to begin remediation before outages affect business processes, end-users, or customers.
7.4
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Zabbix
Zabbix
Zabbix is the ultimate enterprise-level software designed for monitoring availability and performance of IT infrastructure components.
7.2
CX Score
CX
Score
+66
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Adrem Software
Adrem NetCrunch
NetCrunch combines the monitoring of network infrastructure devices like: switches, routers and printers with the monitoring of servers, applications and virtualization hosts.
7.2
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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