Data Quadrant Awards 2022
Customer Relationship Management - Enterprise
SoftwareReviews names HubSpot CRM Platform, Microsoft Dynamics 365 Sales Enterprise, and Salesforce Sales Cloud Enterprise as Customer Relationship Management - Enterprise Data Quadrant Award Winners.
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Customer Relationship Management - Enterprise
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
HubSpot
HubSpot CRM Platform
Hubspot eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Now you’re freed up to focus on what really matters: your customers.
8.3
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
86%
Likeliness to
Recommend
Likeliness
to Recommend
Microsoft Corporation
Microsoft Dynamics 365 Sales Enterprise
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.
8.1
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
Salesforce.com Inc
Salesforce Sales Cloud Enterprise
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
8.1
Composite
Score
Composite
Score
+79
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
HubSpot CRM Platform
Breadth of Features
Salesforce Sales Cloud Enterprise
Business Value Created
Salesforce Sales Cloud Enterprise
Ease of Customization
HubSpot CRM Platform
Ease of Data Integration
Salesforce Sales Cloud Enterprise
Ease of IT Administration
Salesforce Sales Cloud Enterprise
Ease of Implementation
HubSpot CRM Platform
Product Strategy and Rate of Improvement
Salesforce Sales Cloud Enterprise
Quality of Features
Salesforce Sales Cloud Enterprise
Usability and Intuitiveness
HubSpot CRM Platform
Vendor Support
Oracle CX Sales
Vendor Capability Awards
Availability and Quality of Training
HubSpot CRM Platform
Breadth of Features
Salesforce Sales Cloud Enterprise
Business Value Created
Salesforce Sales Cloud Enterprise
Ease of Customization
HubSpot CRM Platform
Ease of Data Integration
Salesforce Sales Cloud Enterprise
Ease of IT Administration
Salesforce Sales Cloud Enterprise
Ease of Implementation
HubSpot CRM Platform
Product Strategy and Rate of Improvement
Salesforce Sales Cloud Enterprise
Quality of Features
Salesforce Sales Cloud Enterprise
Usability and Intuitiveness
HubSpot CRM Platform
Vendor Support
Oracle CX Sales
Other Evaluated Vendors
Oracle
Oracle CX Sales
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
7.8
Composite
Score
Composite
Score
+77
Emotional
Footprint
Emotional
Footprint
78%
Likeliness to
Recommend
Likeliness
to Recommend
SAP
SAP CRM
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
7.5
Composite
Score
Composite
Score
+75
Emotional
Footprint
Emotional
Footprint
75%
Likeliness to
Recommend
Likeliness
to Recommend
Infor
Infor CRM
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
7.5
Composite
Score
Composite
Score
+77
Emotional
Footprint
Emotional
Footprint
73%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
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