Data Quadrant Awards 2020

Web Conferencing

SoftwareReviews names Zoho Meeting, Google Hangouts Meet, Cisco Webex Meetings, Join.me, and Zoom as Web Conferencing Data Quadrant Award Winners.

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Web Conferencing

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

161Reviews

Cisco Systems

Cisco Webex Meetings

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

8.7

Composite
Score

+90

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

116Reviews

Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.5

Composite
Score

+87

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

32Reviews

Zoho

Zoho Meeting

Zoho Meeting is a robust web conferencing solution. Hosts product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser.

8.5

Composite
Score

+97

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

177Reviews

Google

Google Hangouts Meet

Connect with the people that make your business run via HD video, voice or text. You can save money and time on travel, but still get all the benefits of face-to-face contact.

8.4

Composite
Score

+92

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

41Reviews

Join.me

We’re a collaboration tool designed to cut through pointless processes, politics and protocols with a single click. We help you, your team and your company by making collaboration simple, instant and continuous.

8.4

Composite
Score

+92

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

Vendor Capability Awards

Availability and Quality of Training

Join.me

Breadth of Features

Cisco Webex Meetings

Business Value Created

Cisco Webex Meetings

Ease of Customization

UberConference

Ease of Data Integration

GoToMeeting

Ease of IT Administration

Cisco Webex Meetings

Ease of Implementation

UberConference

Product Strategy and Rate of Improvement

UberConference

Quality of Features

Cisco Webex Meetings

Usability and Intuitiveness

Join.me

Vendor Support

PGi GlobalMeet

Vendor Capability Awards

Availability and Quality of Training

Join.me

Breadth of Features

Cisco Webex Meetings

Business Value Created

Cisco Webex Meetings

Ease of Customization

UberConference

Ease of Data Integration

GoToMeeting

Ease of IT Administration

Cisco Webex Meetings

Ease of Implementation

UberConference

Product Strategy and Rate of Improvement

UberConference

Quality of Features

Cisco Webex Meetings

Usability and Intuitiveness

Join.me

Vendor Support

PGi GlobalMeet

Other Evaluated Vendors

18Reviews

PGi

PGi GlobalMeet

GlobalMeet® provides a reliable, high quality video web conferencing service that enables businesses to collaborate across the globe. GlobalMeet’s mobile and desktop applications have flexible connection options to make it easy to start and join meetings, regardless of location.

8.4

Composite
Score

+96

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

79Reviews

LogMeIn

GoToMeeting

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

8.3

Composite
Score

+86

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

31Reviews

Dialpad

UberConference

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

8.3

Composite
Score

+79

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

29Reviews

BlueJeans

BlueJeans' platform extends high quality video collaboration beyond the boundaries of specialized conference rooms. Finally, you have access to everyone you want to meet. BlueJeans can bridge together business and consumer video conferencing solutions, enabling you to collaborate more effectively with colleagues, customers, partners, suppliers and your social network.

8.1

Composite
Score

+88

Emotional
Footprint

77%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

91Reviews

Adobe

Adobe Connect

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

8.0

Composite
Score

+85

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

62Reviews

Microsoft

Skype for Business

With one click, anyone can join your online meeting, from any device. You can choose to meet right away, or schedule from Outlook for later. The meeting URL is personalized just for you.

8.0

Composite
Score

+76

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

49Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

7.8

Composite
Score

+74

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

23Reviews

AnyMeeting

Whether with colleagues, clients or prospects, use AnyMeeting video conferencing for that more personal and powerful connection. That will translate to higher engagement, higher productivity and higher sales versus travel or traditional phone conferencing.

7.7

Composite
Score

+80

Emotional
Footprint

72%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

10Reviews

LifeSize

Lifesize Cloud

Lifesize Cloud is simply the best way for your entire organization to connect over video when you need to get business done.

7.4

Composite
Score

+73

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

For the full press release, click here. For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.