The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional
response ratings from IT and business professionals. Our scoring methodology aggregates these
ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating
a powerful indicator of overall user feeling toward the vendor and product.
Customer Experience Awards are proudly founded in 100% user review data and are free of
traditional “magical” components such as market presence and analyst opinion, which are opaque
in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 emotional response areas,
and how they compare against each other. Our Customer Experience Report covers all aspects of the
vendor-client relationship.
Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses
across 26 emotional response areas that span 5 categories: Purchasing, Service Experience,
Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done
across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Market-leading security information and event management (SIEM) that consolidates large volumes of event data from thousands of Juniper and non-Juniper devices, endpoints, and applications in near real time.
ManageEngine Log360 is a one-stop comprehensive SIEM solution for all your log management and network security challenges. Defend against internal and external attacks with real-time log collection, analysis, correlation and archiving capabilities.
FortiAnalyzer Network Security Logging, Analysis, and Reporting Appliances securely aggregate log data from Fortinet Security Appliances. A comprehensive suite of easily customable reports allows you to quickly analyze and visualize network threats, inefficiencies and usage.
Splunk Enterprise makes it simple to collect, analyze and act upon the untapped value of the big data generated by your technology infrastructure, security systems and business applications—giving you the insights to drive operational performance and business results.
Graylog is an open source log management that actually works. Centralize and aggregate all your log files for 100% visibility. Use our powerful query language to search through terabytes of log data to discover and analyze important information.
IBM® Security QRadar® SIEM consolidates log source event data from thousands of devices endpoints and applications distributed throughout a network. It performs immediate normalization and correlation activities on raw data to distinguish real threats from false positives.
We founded AT&T Cybersecurity to help organizations of all shapes and sizes achieve world-class security without the headaches and huge expense of other solutions. And we are passionate about our mission.
You need deep, real-time visibility into your entire IT environment to defend your organization from today’s threats. LogRhythm analyzes all of your forensic data. It fills gaps with endpoint and network sensors. With LogRhythm, you get the intelligence and tools you need to protect your network.
As the foundation of our security information and event management (SIEM) solution, McAfee Enterprise Security Manager delivers the performance, actionable intelligence, and real-time situational awareness required for organizations to identify, understand, and respond to stealthy threats, while the embedded compliance framework simplifies compliance.
Find attacks and demonstrate compliance immediately. Receive actionable data in less time with a turnkey SIEM. Log & Event Manager is an all-in-one solution deployed as a hardened virtual appliance with built-in rules, filters, and reports.
InTrust enables you to securely collect, store, search and analyze massive amounts of IT data from numerous data sources, systems and devices in one place. Get real-time insights into user activity for security, compliance and operational visibility.
Before continuing, please take a moment to review and agree to our policies and indicate your email preferences below:
Please sign in via LinkedIn to access your free .
Signing in also unlocks access to the dynamic version of the Data Quadrant, which plots vendors based on verified user reviews! Customize the Data Quadrant according to the features and sentiments that matter most to you.
Please note: the dynamic version of the Data Quadrant continues to collect data after report publication, and may show new data that will appear in next year's report.
This offer is available until May 31, 2020. These reports are intended for internal strategic use only and are not authorized for redistribution. For permission to reuse content, please contact vendors@softwarereviews.com.