Customer Experience Awards 2019
Network Monitoring
SoftwareReviews names Corvil Analytics, ManageEngine OpManager, IBM Tivoli Monitoring, Cisco Prime Infrastructure, PRTG Network Monitor, Microsoft Systems Center Operations Manager, Micro Focus NOM, and ExtraHop Platform as Network Monitoring Customer Experience Award Winners.
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Network Monitoring
Customer Experience Awards
The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.
30+ pages
Measuring Customer Experience
Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Customer Experience Leaders
Corvil
Corvil Analytics
Corvil transforms Network Data into streaming machine-time intelligence. Corvil provides the streaming machine-time analytics platform to run business in a machine world. As companies adopt faster and smarter machine technology, our solution allows business to operate with full transparency, assured performance, and continuous cyber surveillance of their users, infrastructure, applications, and services. Corvil Analytics is unique. It captures, decodes, and learns from network data, transforming it into streaming machine-time intelligence for business, security and IT teams.
+96
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
100% Reliable
100% Enables Productivity
100% Security Protects
ManageEngine
ManageEngine OpManager
Introducing OpManager, the world's first truly integrated network management software for faster and smarter network management. It's out-of-the-box offers network monitoring, physical and virtual server monitoring, flow-based bandwidth analysis, firewall log analysis and archiving, configuration and change management, and IP address and switch port management, thereby providing all the visibility and control that you need over your network.
+91
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
98% Efficient
98% Respectful
98% Reliable
IBM
IBM Tivoli Monitoring
Use IBM Tivoli Monitoring to monitor and manage system and network applications on a variety of operating systems, track the availability and performance of your enterprise system, and get reports to track trends and troubleshoot problems.
+80
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
94% Respectful
92% Helps Innovate
92% Continually Improving
Cisco Systems
Cisco Prime Infrastructure
Cisco Prime Infrastructure provides complete lifecycle management of converged wired and wireless networks
+80
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
94% Reliable
91% Client Friendly Policies
89% Enables Productivity
Paessler
PRTG Network Monitor
Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need is contained in PRTG, no additional downloads are required.
+80
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
90% Reliable
90% Effective
90% Saves Time
Microsoft
Microsoft Systems Center Operations Manager
Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
+78
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
92% Respectful
90% Performance Enhancing
89% Enables Productivity
Micro Focus
Micro Focus NOM
Micro Focus Network Operations Management (NOM) provides management for enterprise networks, integrating capabilities to monitor fault, performance, configuration, and compliance of physical, virtual, and software defined network (SDN) infrastructure. NOM has the broadest and deepest multi-vendor support.
+77
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
92% Respectful
89% Trustworthy
89% Integrity
ExtraHop
ExtraHop Platform
The ExtraHop platform gives you access to valuable, real-time IT and business insights from wire data on your network that was previously untapped. ExtraHop is fast, open, programmable, and extensible so you can take charge of all that data in motion, reaping its value on your terms.
+77
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
95% Efficient
90% Includes Product Enhancements
90% Integrity
Other Evaluated Vendors
NetScout Systems
NetScout
TruView provides visibility into the performance of networks and applications regardless of where they are located. Whether you're troubleshooting an application hosted internally in the data center or in a hosted SaaS, PaaS, IaaS, hybrid or any combination of the above, TruView helps you isolate whether the problem is application, server, client, or network related.
+76
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
100% Unique Features
94% Efficient
88% Effective
SolarWinds
SolarWinds Network Performance Monitor
SolarWinds® Network Performance Monitor (NPM) is powerful and affordable network monitoring software that enables you to quickly detect, diagnose, and resolve network performance problems & outages.
+75
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
94% Trustworthy
92% Respectful
90% Reliable
Nagios
Nagios XI
Nagios XI is a powerful monitoring system that enables organizations to identify and resolve IT infrastructure problems before they affect critical business processes. Nagios XI monitors your entire IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, Nagios can alert staff of the issue to begin remediation before outages affect business processes, end-users, or customers.
+72
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
86% Helps Innovate
86% Enables Productivity
84% Performance Enhancing
Adrem Software
Adrem NetCrunch
NetCrunch combines the monitoring of network infrastructure devices like: switches, routers and printers with the monitoring of servers, applications and virtualization hosts.
+72
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
85% Enables Productivity
85% Security Protects
85% Client's Interest First
CA Technologies
CA Network Monitoring Solutions
Network Operations Analytics from CA Technologies is a big data, converged network monitoring platform with full-stack analytics for assuring traditional and software-defined networks. This network monitoring software converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams
+71
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
86% Reliable
84% Saves Time
84% Effective
LogicMonitor
LogicMonitor Platform
Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.
+70
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
100% Reliable
91% Efficient
91% Performance Enhancing
Zabbix
Zabbix
Zabbix is the ultimate enterprise-level software designed for monitoring availability and performance of IT infrastructure components.
+67
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
92% Integrity
85% Saves Time
85% Effective
Riverbed Technology
Riverbed SteelCentral Network Performance Management (NPM)
SteelCentral Network Performance Management makes it easy to monitor, troubleshoot, and analyze what’s happening across your enterprise network environment. With end-to-end visibility and actionable insights, you can quickly and proactively resolve any network-based performance issues with our NPM.
+64
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
93% Enables Productivity
93% Reliable
86% Effective
For the full press release, click here. For the full list of vendors in this space, click here.
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