Customer Experience Awards 2018
Enterprise Resource Planning
SoftwareReviews names Deltek ERP and Workday Financial Management as Enterprise Resource Planning Customer Experience Award Winners.
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Enterprise Resource Planning
Customer Experience Awards
The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.
30+ pages
Measuring Customer Experience
Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Customer Experience Leaders
Deltek Inc.
Deltek ERP
Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.
+70
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
91% Respectful
87% Trustworthy
84% Saves Time
Workday
Workday Financial Management
Workday Financial Management goes beyond the basics of accounting and focuses on speed, agility, cost, and insights. These unified applications include a full range of finance and accounting capabilities, real-time business insights, and fully auditable process management.
+63
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
81% Client Friendly Policies
81% Respectful
81% Performance Enhancing
Other Evaluated Vendors
Microsoft
Microsoft Dynamics ERP
Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.
+52
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
75% Respectful
74% Enables Productivity
74% Performance Enhancing
SAP
SAP Business ByDesign
SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.
+49
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
93% Respectful
85% Integrity
76% Caring
Oracle E-Business Suite
Oracle E-Business Suite
Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performanc
+44
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
80% Respectful
78% Reliable
73% Enables Productivity
Oracle*
Oracle PeopleSoft Financial Management
Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.
+40
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
84% Reliable
83% Respectful
74% Helps Innovate
NetSuite
NetSuite ERP
NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.
+39
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
76% Respectful
75% Reliable
73% Effective
SAP
SAP S/4HANA
Get broad functionality and a high-degree of flexibility with a solution designed for businesses of all sizes, in all industries. Deployed in your data center or a private cloud environment, SAP S/4HANA offers maximum control for your business. SAP S/4HANA Cloud is the world’s first intelligent cloud ERP suite. Harness actionable insights via in-memory analytics, next-gen AI-driven automation and digital assistants to deliver a digital edge for your business. Enjoy the effortless scalability and complete security you expect from the cloud, combined with a user experience that drives productivity.
+38
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
75% Reliable
71% Respectful
70% Enables Productivity
Oracle JD Edwards EnterpriseOne
Oracle JD Edwards EnterpriseOne ERP
Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.
+38
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
76% Respectful
71% Reliable
71% Performance Enhancing
Infor
Infor ERP Solutions
Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.
+33
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
79% Respectful
73% Reliable
67% Trustworthy
Epicor Software
Epicor ERP
Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.
+26
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
78% Respectful
74% Reliable
67% Continually Improving
For the full press release, click here. For the full list of vendors in this space, click here.
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