Customer Experience Awards 2018
Endpoint Protection
SoftwareReviews names Malwarebytes Endpoint Protection, Kaspersky Endpoint Security, and Microsoft System Center Endpoint Protection as Endpoint Protection Customer Experience Award Winners.
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Endpoint Protection
Customer Experience Awards
The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.
30+ pages
Measuring Customer Experience
Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Customer Experience Leaders
Malwarebytes
Malwarebytes Endpoint Protection
Malwarebytes Endpoint Protection (Cloud-managed) and Malwarebytes Endpoint Security (On-Premises) Protect your endpoints against cyberattacks with a multi-layered approach that leverages static and dynamic techniques at every stage of the attack chain.
+85
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
97% Security Protects
96% Integrity
96% Generosity
Kaspersky
Kaspersky Endpoint Security
The most important factor in a corporate security strategy is a next-generation endpoint security platform, powered by a global intelligence network (Kaspersky Security Network), which provides a higher level of business processes and data protection together with a wide range of security capabilities to fight advanced threats.
+84
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
100% Reliable
96% Efficient
96% Friendly Negotiation
Microsoft
Microsoft System Center Endpoint Protection
Built on System Center Configuration Manager, System Center Endpoint Protection provides a single, integrated platform that reduces your IT management and operating costs, in many cases using your existing client management infrastructure to deploy and manage your endpoint protection. The unified infrastructure also provides improved visibility into the security and compliance of your client systems.
+83
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
95% Caring
92% Respectful
92% Efficient
Other Evaluated Vendors
Trend Micro
Trend Micro User Protection Solution
You need smarter security that follows your users. You need connected security that shares intelligence across security layers so you can consolidate your view of user activity across all threat vectors. And you need security that seamlessly moves from on-premises to cloud without impacting licensing or commercial agreements. You need User Protection from Trend Micro..
+68
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
89% Respectful
87% Transparent
87% Generosity
Sophos
Sophos Endpoint Protection
Next-generation endpoint security for today’s businesses—and tomorrow’s threats. Sophisticated yet simple advanced threat protection, web filtering, policy enforcement and antivirus combined.
+68
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
94% Reliable
93% Saves Time
93% Trustworthy
Webroot
Webroot Endpoint Protection Solutions
Webroot Endpoint Protection Solutions protects against APTs and other sophisticated malware. It replaces traditional antivirus or layers with existing security for comprehensive protection.
+68
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
91% Reliable
91% Respectful
91% Security Protects
Intel Corporation
McAfee Complete Endpoint Protection
Today’s advanced attacks require more than traditional antivirus defenses. The good news is that it doesn’t have to be overwhelming thanks to McAfee Complete Endpoint Protection solutions. Our enterprise endpoint security solutions are centrally managed and defend against the full threat spectrum from zero-day exploits to advanced targeted attacks, protecting Windows, Macs, and Linux systems.
+64
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
83% Security Protects
83% Respectful
82% Saves Time
Check Point Software Technologies
Check Point Endpoint Security
Check Point endpoint security solutions include data security, network security, advanced threat prevention, forensics and remote access VPN for complete endpoint protection. To simplify security administration, our endpoint suite products can be managed using a single console.
+63
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
87% Respectful
86% Integrity
83% Helps Innovate
Avast
Avast Business Security Solutions
Defend against malware, phishing and virus attacks that expose your company to risk. Protect what matters most with on-premise or cloud-managed endpoint security.
+55
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
80% Respectful
80% Enables Productivity
80% Continually Improving
Symantec
Symantec Endpoint Suite
Symantec Endpoint Suite removes complexity by combining products to provide layers of protection for your endpoints, mobile, and email infrastructure. It protects against malware and data loss with endpoint protection and encryption. It secures email servers and gateways from malware and spam while encrypting email to prevent data loss.
+44
Net Emotional Footprint
Net Emotional
Footprint
Strongest
Positive Emotions
82% Respectful
77% Integrity
71% Fair
For the full press release, click here. For the full list of vendors in this space, click here.
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