Vendor Technology Notes

With 25+ years' experience evaluating, comparing, and recommending software, our expert analysis and verified user data combine for a uniquely trustworthy perspective on enterprise software.

Project Management

Agentpalooza Is Coming, Asana Thinks Its Work Graph Can Help

As companies build more AI agents, the challenge is governing them and giving them enough work context to be useful. Asana is betting that its Work Graph can provide that context by connecting agents to goals, ownership, history, approvals, and dependencies. Its StackAI acquisition extends the strategy beyond Asana into other enterprise systems. CIOs should test adoption depth, governance controls, integration maturity, competitive overlap, and measurable value before buying into Asana’s vision.

Project Management

Asana Goes Beyond Tasks: A Work Graph–Powered AI Offensive

Asana has introduced new AI features aimed at expanding its work management platform with agent‑driven automation. The core capability, AI Teammates, enables AI to directly support task execution, content creation, and workflow progression rather than serving only as a passive assistant. These capabilities are most beneficial for organizations that already maintain structured, consistent usage of Asana across teams.

Project Management

ServiceNow Makes Its Bid to Own Enterprise AI Execution

In a world where understanding of the power of AI is still confusing, ServiceNow has excellent messaging on what AI can actually achieve in an enterprise. Through TV ads and ads in the Wall Street Journal, the messaging has been clear: AI can assist and improve efficiency. With their recent announcement (February 2026) of two major launches – Autonomous Workforce and Employee Works – ServiceNow underscores the shift of AI from “answer engines” to “actually finishing the job.” With this announcement their message is clear: the era of AI experiments is over; AI operations at scale have begun. And ServiceNow wants to be the control tower that runs all of it.

Application Development & Management

Zoho’s Dual Focus: Serving Small Business and Enterprise Through Product-Led Growth and AI Innovations

Zoho’s #SMZ25 conference in San Antonio in September 2025 served as a platform for deep dives into the company’s core strategy, offering insights beyond product launches. My discussion with Raju Vegesna, the company’s chief evangelist, revealed a long-term, deliberate approach to business software. The conversation touched upon Zoho’s product-led growth, its distinctive dual focus on small business and enterprise, and its competitive stance against much larger players.

Data & BI

Zoho's Strategic Play: Targeting Solopreneurs With a New Suite of Solutions

​Zoho Corporation, known for its self-funded and expansive business software suite, used its small business event #SMZ25 in San Antonio on September 3, 2025, as a platform to outline a new direction aimed at sole proprietors. The centerpiece of the announcements was Zoho Solo, a single application pitched as a low-cost, all-in-one entry point into the larger Zoho ecosystem. The company presented Solo as a way for micro-businesses to get started quickly while remaining on a path to scale into the broader Zoho offering.

Data & BI