Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Trustworthy

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

87

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Ease of IT Administration

86

Product Strategy and Rate of Improvement

85

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

84

Vendor Support

84

Breadth of Features

83

Zoom Workplace Reviews

Bharath M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Communication Tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

1. Smooth and easy link sharing to start the meeting. 2. Secure and reliable environment supported in every OS. 3. From desktop to phone it works fine with respect to performance. 4. Separated breakout rooms in one meeting , so virtual meetings can go easily with one link.

What is your favorite aspect of this product?

Easy to install , start and integerate with the ticketing tool for customer environment.

What do you dislike most about this product?

1. From same id , same link one person can join from multiple machines which is really a weird thing. 2. Nothing as such new , very much competitive platforms are there with same features in less cost.

What recommendations would you give to someone considering this product?

Good , easy platform to deal and work with,

Pros

  • Continually Improving Product
  • Caring
  • Acts with Integrity
  • Over Delivered

Corey W.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

A must-have for any business

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It's a great all in one solution for remote meetings from setting up appointments to the face to face. I also like some of the added freebies like AI note taking.

What is your favorite aspect of this product?

Ease of use to quickly jump on a call with someone face to face and be able to share our screens

What do you dislike most about this product?

There is nothing I can think of that I don't like

What recommendations would you give to someone considering this product?

Look no further - Zoom is the original, and best platform for online meetings. Most user friendly for all types of users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joe C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Communication platform.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom workplace allows you to make virtual discussions with classmates and mentors

What is your favorite aspect of this product?

It's borderless and timeless.

What do you dislike most about this product?

No issues with it.

What recommendations would you give to someone considering this product?

Zoom is affordable and it only needs Internet connection to chat smoothly.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

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