Verloop.io Logo
Verloop.io Logo
Verloop.io

Verloop.io

7.5 /10
Category
Verloop.io
7.5 /10

What is Verloop.io?

We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.

Company Details


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Awards & Recognition

Verloop.io won the following awards in the Conversational AI category

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Verloop.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verloop.io.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verloop.io?

6% Negative
10% Neutral
84% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Feature Ratings

Average 79

Intent Extraction

86

Workflow Processing

84

Other Integrations

84

Personalized Service

81

Artificial Intelligence Engine

79

Leads Generation

79

Learning and Adaptability

75

Natural Language Processing

73

Vendor Capability Ratings

Average 77

Ease of IT Administration

83

Ease of Customization

81

Breadth of Features

79

Ease of Implementation

79

Usability and Intuitiveness

78

Quality of Features

77

Availability and Quality of Training

76

Vendor Support

75

Ease of Data Integration

75

Business Value Created

74

Product Strategy and Rate of Improvement

72

Verloop.io Reviews

Dr. Md Nasir A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2024

Verloop review

Likeliness to Recommend

8 /10

What differentiates Verloop.io from other similar products?

I like the way it operates while dealing with multiple clients it never lags while dealing at a time with number of customers.

What is your favorite aspect of this product?

It is user friendly product of anyone uses it for the first time and he will never feel that it is something critical to learn

What do you dislike most about this product?

I think there are some like it should more customisable apart from that it's good to go software

What recommendations would you give to someone considering this product?

It's a worth product especially for the small start ups

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Shiv Dayal G.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Verloop.io made work a fun thing to do

Likeliness to Recommend

10 /10

What differentiates Verloop.io from other similar products?

from other product Verloop.io works so fast and convenient that it makes possible for helping customers solve their problems by understanding their demands or difficulties in easy way.

What is your favorite aspect of this product?

It is really very easy to use and The automation was a lifesaver for us which helps us in time saving and reduce work load.

What do you dislike most about this product?

Verloop.io lags sometimes which delays our work.

What recommendations would you give to someone considering this product?

Verloop.io is really simple and easy to use with user friendly interface , even the reports section is very easy to navigate

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Mohammed A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Fantastic product with ease of use

Likeliness to Recommend

9 /10

What differentiates Verloop.io from other similar products?

It's ease of user means user friendly it doesn't take time to learn about the software and we can also implement with other softwares.

What is your favorite aspect of this product?

I like the most is it's integration capabilities and its customer support is also friendly and supportive.

What do you dislike most about this product?

Sometimes it takes some time like lagging while chatting in multiple windows

What recommendations would you give to someone considering this product?

I would recommend this software for everyone who is into customer support

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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