What is Verloop.io?
We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Verloop.io?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intent Extraction
Workflow Processing
Other Integrations
Personalized Service
Artificial Intelligence Engine
Leads Generation
Learning and Adaptability
Natural Language Processing
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Verloop.io Reviews
Dr. Md Nasir A.
- Role: Information Technology
- Industry: Education
- Involvement: Initial Implementation
Submitted Sep 2024
Verloop review
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
I like the way it operates while dealing with multiple clients it never lags while dealing at a time with number of customers.
What is your favorite aspect of this product?
It is user friendly product of anyone uses it for the first time and he will never feel that it is something critical to learn
What do you dislike most about this product?
I think there are some like it should more customisable apart from that it's good to go software
What recommendations would you give to someone considering this product?
It's a worth product especially for the small start ups
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Shiv Dayal G.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2024
Verloop.io made work a fun thing to do
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
from other product Verloop.io works so fast and convenient that it makes possible for helping customers solve their problems by understanding their demands or difficulties in easy way.
What is your favorite aspect of this product?
It is really very easy to use and The automation was a lifesaver for us which helps us in time saving and reduce work load.
What do you dislike most about this product?
Verloop.io lags sometimes which delays our work.
What recommendations would you give to someone considering this product?
Verloop.io is really simple and easy to use with user friendly interface , even the reports section is very easy to navigate
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Mohammed A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Fantastic product with ease of use
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
It's ease of user means user friendly it doesn't take time to learn about the software and we can also implement with other softwares.
What is your favorite aspect of this product?
I like the most is it's integration capabilities and its customer support is also friendly and supportive.
What do you dislike most about this product?
Sometimes it takes some time like lagging while chatting in multiple windows
What recommendations would you give to someone considering this product?
I would recommend this software for everyone who is into customer support
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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