Toast Inc.

Toast POS

Composite Score

8.1 /10

CX Score

8.2 /10

16 Reviews Write a Review

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What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details

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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

13 Top Rated Features

2023

Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 87

Mobile Capabilities

Multiple Venue Property Concept Support

Workforce Management

PCI Compliance

Integrations

Check Settlement Types

Advanced Reporting Analytics

Payment Processing

Advanced Compliance & Statutory

Kitchen Course Management

Inventory Recipe Management

Vendor Capability Ratings

Average 83

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Toast POS Reviews

Maciej K.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Toast POS is a restaurant-focused system

Likeliness to Recommend

8 /10

What differentiates Toast POS from other similar products?

Robust hardware that’s durable in a high-turnover environment and supports essential restaurant workflows. Toast’s comprehensive reporting, loyalty programs, and integrated online ordering for pickup and delivery make it a powerful all-in-one solution.

What is your favorite aspect of this product?

My favorite feature is the tableside ordering with devices. This capability allows servers to take orders directly at the table, speeding up service!

What do you dislike most about this product?

The pricing structure can be complex and may become costly for smaller businesses and there is a limited customization in certain modules.

What recommendations would you give to someone considering this product?

For restaurants with fast-paced, high-volume needs, Toast POS is an excellent choice!

Pros

Helps Innovate
Reliable
Enables Productivity
Saves Time

Cons

Vendor's Interest First
Less Transparent

Jennifer S.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Absolutely phenomenal, but one caveat

Likeliness to Recommend

10 /10

What differentiates Toast POS from other similar products?

Toast is incredibly intuitive, exceptional, and integrating multiple operational features, and report options, and has what seems to be the most contemporary, up-to-date, speed, and feature combination. It is one of the most common POS systems in our area and most new hires already have experience with it, making onboarding even faster.

What is your favorite aspect of this product?

The ease of integration with handhelds, along with real time visuals remotely are tied for first place.

What do you dislike most about this product?

The only thing I have disliked in the entire process is the transitional and installation process. The sales team is absolutely phenomenal. The actual installation and transitional team left much to be desired, and there was very limited support in the first few days of business. There were a lot of hiccups, a lot of things missed during the actual implementation and I've heard this same experience from a number of other Business owners in my area. 24 hour Support in the first week and a few implementation representatives that is more dedicated would have been much better as the bar industry operates long hours.

What recommendations would you give to someone considering this product?

I would highly recommend getting this product and doing a full test of every single item and function prior to releasing the installation representative. The hiccups in the first weekend cost a significant amount of business and the staff feeling frustrated and unsure about the system. Now they love it, after working out unaddressed items.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sophia O.

Role: Human Resources
Industry: Engineering
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Toast POS from other similar products?

The overall interface is much easier to use.

What do you dislike most about this product?

Sometimes it can be a bit slow.

What recommendations would you give to someone considering this product?

Make sure you have all products labeled clearly when adding.

Pros

Reliable
Trustworthy
Caring
Fair

Toast POS

What is Toast POS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Toast POS Ratings

93 Likeliness to Recommend

2 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Toast POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Toast POS Reviews

Maciej K.

Toast POS is a restaurant-focused system

Likeliness to Recommend

Pros

Cons

Jennifer S.

Absolutely phenomenal, but one caveat

Likeliness to Recommend

Pros

Sophia O.

Fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Capabilities

Multiple Venue Property Concept Support

Workforce Management

PCI Compliance

Integrations

Check Settlement Types

Advanced Reporting Analytics

Payment Processing

Advanced Compliance & Statutory

Kitchen Course Management

Inventory Recipe Management

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Business Value Created

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support