Retool Customer Reviews 2026 | Low-Code Development Tools

Retool

Composite Score

7.8 /10

CX Score

8.1 /10

14 Reviews Write a Review

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What is Retool?

Retool is a low-code platform that offers the ease of visual programming with the power and flexibility of real code. With Retool, you can stop wrestling with UI libraries, hacking together data sources, and figuring out access controls. Retool is the fast way to build your own custom internal tools and apps that move your business forward.

Company Details

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Awards & Recognition

Retool won the following awards in the Low-Code Development Tools category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2026

4 Top Rated Capabilities

10 Top Rated Features

2025

Retool Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Retool.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

3
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retool?

0% Negative

8% Neutral

92% Positive

Pros

Performance Enhancing
Effective Service
Altruistic
Acts with Integrity

Feature Ratings

Average 83

Cross-Platform Deployment

Audit Trail

Backend Coding and Scripting

Application Security

Plug-and-Play Architecture

End to End Lifecycle Management

GUI Application Designer

Automated Delivery Pipeline

Application Inventory and Dashboard

Data and Entity Mapping

ALM Integration

Vendor Capability Ratings

Average 80

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Retool Reviews

Jyoti G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2026

Fast and flexible platform for internal tools

Likeliness to Recommend

10 /10

What differentiates Retool from other similar products?

Compared to traditional development, Retool significantly reduces development time with ready made UI components and reusable workflows.

What is your favorite aspect of this product?

My favorite aspect is the flexibility to use JavaScript and SQL along with low code components.

What do you dislike most about this product?

Performance can sometimes slow down in very large or complex applications.

What recommendations would you give to someone considering this product?

Before building apps, make sure your databases and APIs are properly organized. Retool works much better when the backend systems are clean and structured.

Pros

Continually Improving Product
Effective Service
Friendly Negotiation
Over Delivered

Cons

Commodity Features
Vendor's Interest First
Charges for Enhancements

Ananya P.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2026

Keep logic clean and structured.

Likeliness to Recommend

9 /10

What differentiates Retool from other similar products?

It gives pre built UI components like table, forms and charts but still lets write real JavaScript and SQL. That balance is powerful so move fast on the frontend while keeping full flexibility on the backend logic.

What is your favorite aspect of this product?

It removes the boring, repetitive parts of building internal tools like setting up UI layouts and wiring basic CRUD operations while still giving full control where it actually matters.

What do you dislike most about this product?

Debugging can get tricky. When multiple queries trigger each other or state changes are chained together tracking down the root cause isn't always straightforward. I'd rely on proper file structure, reusable modules and strong typing which isn't as robust here

What recommendations would you give to someone considering this product?

Use it to move fast on internal tooling but be deliberate about structure, performance and long term maintainability. If you're treat it like a normal code project with engineering discipline so it'll feel like the most productive tools you use.

Pros

Helps Innovate
Reliable
Trustworthy
Inspires Innovation

Cons

Less Efficient Service

Cyril S.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Effective and data focused

Likeliness to Recommend

8 /10

What differentiates Retool from other similar products?

Retool is highly data focused and allows you create dashboards and control accesses. My organization is able to tweak and create dashboards to provide solutions instead of onboarding other platforms to solve that problem. This in turn helps us save cost.

What is your favorite aspect of this product?

Being able to create dashboards and integrate with external providers.

What do you dislike most about this product?

It can be very slow, especially when querying large data.

What recommendations would you give to someone considering this product?

Pretty good platform for a small organization.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Retool

What is Retool?

Company Details

Need Assistance?

Awards & Recognition

Retool Ratings

88 Likeliness to Recommend

3 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Retool?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Audit Trail View all previous activity including any recent edits and user access.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Plug-and-Play Architecture Solution provide out-of-the-box plug-ins and connectors and REST APIs for customized integrations with third-party applications, databases and services.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Automated Delivery Pipeline Applications are automatically built, tested and deployed according to the UI and workflow designs, parameters and constraints defined in the designer.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

ALM Integration Solution Integrates with 3rd party tool across the solution delivery lifecycle (SDLC) such as requirements, analysis, design, development, and testing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Retool Reviews

Jyoti G.

Fast and flexible platform for internal tools

Likeliness to Recommend

Pros

Cons

Ananya P.

Keep logic clean and structured.

Likeliness to Recommend

Pros

Cons

Cyril S.

Effective and data focused

Likeliness to Recommend

Pros

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Feature Ratings

Cross-Platform Deployment

Audit Trail

Backend Coding and Scripting

Application Security

Plug-and-Play Architecture

End to End Lifecycle Management

GUI Application Designer

Automated Delivery Pipeline

Application Inventory and Dashboard

Data and Entity Mapping

ALM Integration

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement