Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Microsoft Forms
8.9 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Online Forms category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 84

Security

86

Mobility

86

Electronic Signatures

84

Drag and Drop Design

84

Field Configuration and Customization

83

Workflow Automation

83

Data Analysis and Survey Function

82

Version Management

82

APIs and Integration

80

State Transformation

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

87

Usability and Intuitiveness

85

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Breadth of Features

80

Vendor Support

80

Product Strategy and Rate of Improvement

79

Microsoft Forms Reviews

Meerali N.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Quick and easy to use!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms offers a wide range of customization in the type of form to be created with lots of templates available which saves time!

What is your favorite aspect of this product?

My favorite aspect is security level on who can fill the form and Shorten the URL option which makes it too special!

What do you dislike most about this product?

Nothing to dislike, at least till now!

What recommendations would you give to someone considering this product?

Don't overthink, have it, it's worth it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Keitumetse Kgomotso M.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Free access and easy to use

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

Ease of use, the functionality of the software

What is your favorite aspect of this product?

The fact that it’s free to use and you get real time analytics without needing to leave the form

What do you dislike most about this product?

We do a lot of customer feedback and we want them to rank and have detailed options which Google forms don’t provide

What recommendations would you give to someone considering this product?

Use it for feedback loops to get view without invading privacy

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Paula C.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

i like it's ability to save forms offline.

Likeliness to Recommend

9 /10

What differentiates Microsoft Forms from other similar products?

It has good user interface.

What is your favorite aspect of this product?

Technical support is my least favorite.

What recommendations would you give to someone considering this product?

Forms are easy to create and edit with Microsoft forms

Pros

  • Reliable
  • Trustworthy
  • Fair
  • Includes Product Enhancements

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