What is LivePerson Conversational Cloud?
Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
87 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LivePerson Conversational Cloud?
Pros
- Respectful
- Security Protects
- Includes Product Enhancements
- Enables Productivity
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Programming Interface
Scheduled Availability
Multi-channel
Workflow Processing
Wayfinding
Leads Generation
Voice or Text Input
Personalized Service
Translation
Natural Language Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
LivePerson Conversational Cloud Reviews
Mahesh C.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Apr 2024
Best conversational AI platform on the market
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
It has all the features you need to backbone your Customer support, pricing is also fair. It is easy to use, good UI. Seamless customization and integration It is more dynamic and make conversation for your customers personlized
What is your favorite aspect of this product?
It offers digital first customer conversation for better scale, results and engagements.
What do you dislike most about this product?
Trust me it was very frightening to use at first, but slowly we understood the product and their team helped us a lot.
What recommendations would you give to someone considering this product?
I highly recommend this product to anyone who wish to receive 5 stars in customer communication. I know big brands are already using liveperson. This tool is essential for your business and customer support
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ahmed S.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Nov 2023
Economical, intuitive and customizable tool
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
A very powerful integration layer, numerous integration channels, and the conversational AI capabilities which being continuously enhanced.
What is your favorite aspect of this product?
The strong knowledge base and self learning tools.
What do you dislike most about this product?
Sometimes the support is not as responsive as it should be considering the nature of the domain it serves.
What recommendations would you give to someone considering this product?
Understand the licensing model which could be based on the number of users or number of conversations and carefully select the one most economical for you.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Siba P.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2023
Easy to use but may want to revise the pricing
Likeliness to Recommend
What differentiates LivePerson Conversational Cloud from other similar products?
Easy implementation and COT solution
What is your favorite aspect of this product?
Skill based routing and API integration
What do you dislike most about this product?
Nothing NA
What recommendations would you give to someone considering this product?
To add more AI/ML capabilities OOTB
Pros
- Acts with Integrity
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
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