LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.6 /10

112 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

11% Neutral

82% Positive

Pros

Performance Enhancing
Respectful
Reliable
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Megan B.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

An In-depth Look at LastPass

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

It gives advanced features of sharing which permits us to safely share passwords, credentials, and notes with other parties. It is also ideal for household use giving us family plan support with shared files and personalized vaults. Its features like centralized admin control and integration with (SSO) cater business to the high end.

What is your favorite aspect of this product?

It is a blend of easiness, security guard, and feature-rich software that is helpful for individuals as well as businesses. Its business-eccentric feature Single Sign-On (SSO) supports centralizing admin controls, and provides in-depth security reporting, thus making it a great choice. Its dark web monitoring aspect alerts you in case our passwords are misused by any breaches or appear on any other device. Moreover, it is a reliable tool which gives secure services.

What do you dislike most about this product?

I face performance issues occasionally for example in the dawdling process while syncing the passwords and with browsing extensions, which leads to stress in achieving deadlines due to disruption in smooth workflow.

What recommendations would you give to someone considering this product?

Although it assures you good security about your data, it is suggested to back up your sensitive data periodically. Make sure to export your passwords using its vault recovery if you face issues relating to accounts to make it a trustworthy password-managing software for your system.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

KHIM L.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

LastPass differentiates itself with its user-friendly interface, strong free plan offering core features, and robust password sharing options for both individuals and teams.

What is your favorite aspect of this product?

My favorite aspect of LastPass is its ease of use combined with powerful features like password sharing and multi-factor authentication (MFA).

What do you dislike most about this product?

What I dislike most about LastPass is its recent security breaches, which have raised concerns about its long-term reliability.

What recommendations would you give to someone considering this product?

To enhance security, make sure to enable MFA for all accounts.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Kishan Singh R.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

fantastic product!

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

Fast and secure

What is your favorite aspect of this product?

Best password management tool

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Give a try

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love LastPass Password Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Megan B.

An In-depth Look at LastPass

Likeliness to Recommend

Pros

KHIM L.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Kishan Singh R.

fantastic product!

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement