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Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.1 /10
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Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Hierarchical Task Management

84

Resource Management

83

Time & Expense Tracking

82

Budget Management

79

Mobile Access

78

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

84

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Availability and Quality of Training

80

Usability and Intuitiveness

80

Vendor Support

78

Jira Reviews

DEVENDRA G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Very Efficient Task and Resource Planner

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The way Sprint Planning is Designed where you allocate Resources easily on particular task makes clear picture to IT owner or manager

What is your favorite aspect of this product?

Task and Resource Planning and can see track of particular resources through Visual Representations.

What do you dislike most about this product?

Flexible Spring Planning and Resources are allocated based on experience to particular task

What recommendations would you give to someone considering this product?

Any level of Organization should Use Zira for task and sprint planning to carry out development before deadline and manage all level of planning with all Resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Ideal for planning and tracking my projects.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira's ability to support multiple use cases, as far as project management goes, is what I think differentiates it from potential substitutes that I have had access to. At the point in time, Jira is deployed by several departments within my organization for this same reason.

What is your favorite aspect of this product?

Jira is safe and we have always found it secured. I have mostly been impressed with how customizable Jira is. As a result of the customizable nature of Jira, my team successfully creates visual representations of our inhouse processes, to initiate custom filters and finetune Jira to fit into the specific needs of my team , as far as our project management needs goes.

What do you dislike most about this product?

Apart from the availability of Scrum and Kanban boards, Jira doesn't have a lot of tools for team collaboration improvement and effectiveness. Albeit, we navigated this conundrum by integrating Jira with Slack for collaborative purposes. However, out of the box, Jira 's collaborative strength is limited.

What recommendations would you give to someone considering this product?

In my experience, Jira has made my team more productive. I reckon it will be the same for many other teams who adopt Jira.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

MMESOMA C.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Jira: A Powerful Yet Complex Tool for Agile Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Advanced Reporting and Analytics Jira provides detailed reports, including velocity charts, sprint reports, and cumulative flow diagrams, offering insights into team performance and project progress.

What is your favorite aspect of this product?

My favorite aspect of Jira is its customization and flexibility. The ability to tailor workflows, issue types, and fields to fit specific project needs makes it adaptable for various teams and industries. Whether it's Agile boards for developers, custom task flows for marketing, or detailed roadmaps for long-term planning, Jira empowers teams to work the way they want. Additionally, its robust automation capabilities save time by streamlining repetitive tasks, while the seamless integration with other tools like Confluence and Slack enhances collaboration. These features collectively make it an indispensable tool for managing projects

What do you dislike most about this product?

The biggest drawback of Jira is its steep learning curve and complexity, especially for new or non-technical users. Setting up workflows, customizing boards, or even navigating the interface can feel overwhelming without prior experience. Additionally, some features, like advanced reporting or cross-project tracking, require additional configuration or plugins, which can lead to increased costs and dependency on third-party tools. Performance issues, such as slow load times for larger projects, and the lack of user-friendly onboarding materials, further add to the challenge of adopting Jira for some teams.

What recommendations would you give to someone considering this product?

Jira is powerful for project management, especially for Agile and technical teams, but requires some time and effort to master. Starting small and expanding as you learn is key to successful implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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