HelpWire Logo
HelpWire Logo
Electronic.US

HelpWire

8.3 /10
Category
HelpWire
8.3 /10

What is HelpWire?

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.

Company Details


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HelpWire Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HelpWire.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HelpWire?

0% Negative
23% Neutral
77% Positive

Pros

  • Caring
  • Over Delivered
  • Friendly Negotiation
  • Effective Service

Feature Ratings

Average 88

Remote Control

91

Remote Support

90

Discovery

87

Role-Based Access Controls

86

Attended and Unattended Remote Access

83

Audit Management

79

Web & Desktop Conferencing

77

Vendor Capability Ratings

Average 81

Vendor Support

87

Business Value Created

85

Ease of IT Administration

84

Ease of Implementation

83

Quality of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Usability and Intuitiveness

78

Availability and Quality of Training

77

Ease of Customization

76

Breadth of Features

76

HelpWire Reviews

Jose R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great alternative to connect wise control.

Likeliness to Recommend

9 /10

What differentiates HelpWire from other similar products?

The ease of going zero to distributed enterprise remote support with the ability to easily deploy the solution to other engineers amazing.

What is your favorite aspect of this product?

The capability to create individual sessions for a user or a group session for a company

What do you dislike most about this product?

At this time I’m using the non-license version and the only draw back is the MacOS admin access though I know that’s an Apple security thing because teamviewer has the same restriction on their unpaid version

What recommendations would you give to someone considering this product?

If you need free easy access to clients this is it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

adyrosan b.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates HelpWire from other similar products?

HelpWire distinguishes itself in the remote desktop service market by offering a user-friendly platform that provides on-demand support for Windows and macOS devices. Its key differentiator is the ability to deliver fast remote support, which can save time and money by reducing the need for costly on-site visits. This focus on efficiency and cross-platform compatibility positions HelpWire as a valuable tool for businesses looking to streamline their IT support processes. For more detailed insights into product differentiation strategies, you might find the articles on Amplitude and HubSpot informative.

What is your favorite aspect of this product?

I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly. The integration of various tools within one platform is also a highly praised feature, as it allows for a more cohesive and integrated user experience. Overall, Helpwire's commitment to simplifying tech support is its standout aspect.

What do you dislike most about this product?

HelpWire has received positive feedback for its security features, reliable performance, and user-friendly interface. It's particularly praised by small to medium-sized businesses for its efficient remote support capabilities. Some users are anticipating the addition of unattended access to enhance its functionality further. Overall, HelpWire is seen as a valuable tool for IT departments and service providers, facilitating operational continuity and effective technical support.

What recommendations would you give to someone considering this product?

If you're considering HelpWire for your remote support needs, you're looking at a product that's garnered a lot of positive feedback for its user-friendly interface and efficient performance. Users have highlighted its seamless installation process and the convenience of connecting with clients through a simple link. It's praised for its clear screen sharing capabilities, which is essential for providing precise guidance during remote support sessions. For anyone seeking a reliable and easy-to-use remote support tool, HelpWire seems to be a commendable choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Justin W.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Free, Easy, and Simple Remote Access Solution

Likeliness to Recommend

9 /10

What differentiates HelpWire from other similar products?

Free, easy to use and setup, simple remote control. Other products have more features and unattended access, but are paid.

What is your favorite aspect of this product?

The simple and free nature of it.

What do you dislike most about this product?

Lack of unattended access and remote deployment options.

What recommendations would you give to someone considering this product?

If you're looking for a simple remote access solution, HelpWire is perfect.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

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