What is HelpWire?
HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelpWire?
Pros
- Caring
- Over Delivered
- Friendly Negotiation
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Discovery
Role-Based Access Controls
Attended and Unattended Remote Access
Audit Management
Web & Desktop Conferencing
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Breadth of Features
HelpWire Reviews
Jose R.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2024
Great alternative to connect wise control.
Likeliness to Recommend
What differentiates HelpWire from other similar products?
The ease of going zero to distributed enterprise remote support with the ability to easily deploy the solution to other engineers amazing.
What is your favorite aspect of this product?
The capability to create individual sessions for a user or a group session for a company
What do you dislike most about this product?
At this time I’m using the non-license version and the only draw back is the MacOS admin access though I know that’s an Apple security thing because teamviewer has the same restriction on their unpaid version
What recommendations would you give to someone considering this product?
If you need free easy access to clients this is it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
adyrosan b.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Aug 2024
"Fantastic product!"
Likeliness to Recommend
What differentiates HelpWire from other similar products?
HelpWire distinguishes itself in the remote desktop service market by offering a user-friendly platform that provides on-demand support for Windows and macOS devices. Its key differentiator is the ability to deliver fast remote support, which can save time and money by reducing the need for costly on-site visits. This focus on efficiency and cross-platform compatibility positions HelpWire as a valuable tool for businesses looking to streamline their IT support processes. For more detailed insights into product differentiation strategies, you might find the articles on Amplitude and HubSpot informative.
What is your favorite aspect of this product?
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly. The integration of various tools within one platform is also a highly praised feature, as it allows for a more cohesive and integrated user experience. Overall, Helpwire's commitment to simplifying tech support is its standout aspect.
What do you dislike most about this product?
HelpWire has received positive feedback for its security features, reliable performance, and user-friendly interface. It's particularly praised by small to medium-sized businesses for its efficient remote support capabilities. Some users are anticipating the addition of unattended access to enhance its functionality further. Overall, HelpWire is seen as a valuable tool for IT departments and service providers, facilitating operational continuity and effective technical support.
What recommendations would you give to someone considering this product?
If you're considering HelpWire for your remote support needs, you're looking at a product that's garnered a lot of positive feedback for its user-friendly interface and efficient performance. Users have highlighted its seamless installation process and the convenience of connecting with clients through a simple link. It's praised for its clear screen sharing capabilities, which is essential for providing precise guidance during remote support sessions. For anyone seeking a reliable and easy-to-use remote support tool, HelpWire seems to be a commendable choice.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Justin W.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Free, Easy, and Simple Remote Access Solution
Likeliness to Recommend
What differentiates HelpWire from other similar products?
Free, easy to use and setup, simple remote control. Other products have more features and unattended access, but are paid.
What is your favorite aspect of this product?
The simple and free nature of it.
What do you dislike most about this product?
Lack of unattended access and remote deployment options.
What recommendations would you give to someone considering this product?
If you're looking for a simple remote access solution, HelpWire is perfect.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
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