Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1615 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Enterprise Grade Security Controls

Audit Trail

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Divyesh S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Reliable, but could be smarter.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive differentiates itself with real-time collaboration through Google Workspace, enterprise-level security, scalable storage plans, and seamless integration with third-party tools like CRM and project management software, enhancing productivity and team efficiency.

What is your favorite aspect of this product?

Its real-time collaboration and seamless integration with Google Workspace tools make teamwork incredibly efficient and intuitive.

What do you dislike most about this product?

Everything is good about it.

What recommendations would you give to someone considering this product?

Ensure your team is already using or willing to adopt Google Workspace for maximum efficiency, and evaluate your storage needs to choose the right plan. Also, explore its third-party integrations to enhance workflow automation.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Gourav K.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Great for Collaboration, but Needs Enhanced Search

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with its deep integration into the Google Workspace ecosystem, offering seamless collaboration across Docs, Sheets, Slides, and Gmail. Its real-time editing and commenting features make team collaboration easy, while its generous storage plans and advanced search functionality further enhance user experience. Additionally, its cross-platform compatibility and strong security features provide added convenience and reliability.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its seamless integration with Google Workspace, making real-time collaboration on documents, spreadsheets, and presentations incredibly easy. The ability to work together effortlessly and access files from anywhere is a game-changer for productivity.

What do you dislike most about this product?

The biggest downside of Google Drive is its search functionality, which can sometimes return too many results or miss relevant files, especially when managing a large number of documents. It can be challenging to find specific content quickly without using very specific keywords or filters.

What recommendations would you give to someone considering this product?

I recommend Google Drive for anyone already using Google Workspace, as its seamless integration makes collaboration and file sharing effortless. It's ideal for teams looking for cloud storage with real-time editing and easy access across devices. However, if you have a large volume of files, make sure to use advanced search filters or organize files well to avoid getting lost in clutter.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Pahul p.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

The best Service for Data Management,Google Drive!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It has been a game changer in the field of data and files management as Its Capability to store data and files , as it can be used on multiple devices at a time And it stores data in perfect and encrypted format which is safe and secure.

What is your favorite aspect of this product?

My favourite Aspect of using Google Drive is its Cloud storage and its Solid Shareability and usability as its a game changer. We have been using Google Drive in our organisation and more than 100+ People are using it successfully, and sharing files and documents seamlessly.

What do you dislike most about this product?

Nothing, its my personal favourite so no dislikes so far

What recommendations would you give to someone considering this product?

Anyone who's looking for a proper and professional Data management and transfer on cloud services can consider them.

Pros

Continually Improving Product
Unique Features
Efficient Service
Effective Service

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Divyesh S.

Reliable, but could be smarter.

Likeliness to Recommend

Pros

Gourav K.

Great for Collaboration, but Needs Enhanced Search

Likeliness to Recommend

Pros

Pahul p.

The best Service for Data Management,Google Drive!

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Enterprise Grade Security Controls

Audit Trail

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training