Expensify Customer Reviews 2025 | SoftwareReviews

Expensify

Composite Score

8.6 /10

CX Score

8.5 /10

68 Reviews Write a Review

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What is Expensify?

Expensify helps more than 15 million people around the world track expenses, reimburse employees, manage corporate cards, send invoices, pay bills, and book travel. All at the speed of chat.

Company Details

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Awards & Recognition

Expensify won the following awards in the Expense Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

11 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

12 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

11 Top Rated Features

2022

1 Top Rated Capabilities

3 Top Rated Features

2021

Expensify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Expensify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Expensify?

3% Negative

9% Neutral

88% Positive

Pros

Fair
Transparent
Altruistic
Security Protects

Feature Ratings

Average 87

Expense Detail Tracking

Receipt Image Submission

Optical Character Recognition

Expense Policy Aware

Expense Itemization

Mobile App or Mobile Browser Support

Approval Workflow

Single Sign-On (SSO)

Desktop Browser Support

Multi Currency

Travel Profile

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Expensify Videos

Expensify Reviews

thomas s.

Role: C-Level
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Dishonest ad features then will not let you cancel

Likeliness to Recommend

1 /10

What differentiates Expensify from other similar products?

Horrible customer service dishonest and truly unethical.

What is your favorite aspect of this product?

Capturing receipts

What do you dislike most about this product?

customer service .. dishonest

What recommendations would you give to someone considering this product?

Don’t buy this product dishonest company

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Alberto S.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

High Quality Expense Control App

Likeliness to Recommend

8 /10

What differentiates Expensify from other similar products?

The option makes all processes solid and cost effective

What is your favorite aspect of this product?

The estimates made are reliable and accurate

What do you dislike most about this product?

The budget costing and cuts are not well addressed

What recommendations would you give to someone considering this product?

The exact reason for expense management

Pros

Continually Improving Product
Caring
Generous Negotitation
Friendly Negotiation

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Spontaneous with expense reconciliation.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Expensify

What is Expensify?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Expensify Ratings

88 Likeliness to Recommend

2 Since last award

95 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Expensify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Multi Currency The ability to record expenses in multiple currencies in a single report.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Expensify Videos

NewDot Explainer - Full - SRM 4k (1)

Expensify Reviews

thomas s.

Dishonest ad features then will not let you cancel

Likeliness to Recommend

Cons

Alberto S.

High Quality Expense Control App

Likeliness to Recommend

Pros

Spontaneous with expense reconciliation.

Likeliness to Recommend

Pros

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Feature Ratings

Expense Detail Tracking

Receipt Image Submission

Optical Character Recognition

Expense Policy Aware

Expense Itemization

Mobile App or Mobile Browser Support

Approval Workflow

Single Sign-On (SSO)

Desktop Browser Support

Multi Currency

Travel Profile

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Quickbooks Expense Tracking