Dropbox

Dropbox Business

Composite Score

9.0 /10

CX Score

9.2 /10

741 Reviews Write a Review

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What is Dropbox Business?

Dropbox Business is a file sharing package offered by Dropbox, and that is targeted specifically at companies and enterprises. Organize all your team’s content, tune out distractions, and get everyone coordinated with the world’s first smart workspace.

Company Details

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Awards & Recognition

Dropbox Business won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

5 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Dropbox Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dropbox Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dropbox Business?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Acts with Integrity

Feature Ratings

Average 86

Access Control and Rights Management

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Large File Optimization

Mobility Support

Electronic Signatures

Data Loss Prevention

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

Dropbox Business Reviews

Becca P.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

A safe and convenient storage option!

Likeliness to Recommend

10 /10

What differentiates Dropbox Business from other similar products?

Enterprise security features

What is your favorite aspect of this product?

Convenience

What do you dislike most about this product?

Occasionally my SSO wouldn't work

What recommendations would you give to someone considering this product?

Pricey but makes sense for early enterprise solutions

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Noah M.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

The first step on the Innovation Path

Likeliness to Recommend

8 /10

What differentiates Dropbox Business from other similar products?

Dropbox Business has enterprise grade encryption and compliance features that make it a natural for handling sensitive data. Smart Sync technology from the platform optimizes storage space, so files are always available with an instant tap, not just on your computer, but everywhere you go. And of course we still have the sophisticated sharing controls, perfect for controlling access permissions precisely, so you can maintain that patient privacy and regulatory compliance.

What is your favorite aspect of this product?

The integrated synchronization simply works, and team members always have the latest documentation in front of them. But version history feature is so crucial since it tracks document changes exactly.

What do you dislike most about this product?

With specialized file formats, the collaborative editing features can be more robust. Searching can be tricky when you have complex terminology, abbreviations as search terms. The comprehensive audit logging system, however, does not generate more detailed system observations on file access patterns.

What recommendations would you give to someone considering this product?

With Dropbox Business, managing sensitive projects across many departments became more efficient. In a recent trial documentation process, the platform's version control and security capabilities were put to the test.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Viraj S.

Role: Finance
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Features disappoint compared to similar products

Likeliness to Recommend

5 /10

What differentiates Dropbox Business from other similar products?

Nothing really

What is your favorite aspect of this product?

No clear aspect

What do you dislike most about this product?

Lack of innovation, it is way behind Google Drive

What recommendations would you give to someone considering this product?

Try bringing something different to the table

Pros

Acts with Integrity
Reliable
Performance Enhancing
Trustworthy

Cons

Commodity Features
Vendor Friendly Policies
Less Transparent

Dropbox Business

What is Dropbox Business?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Dropbox Business Ratings

88 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Dropbox Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control and Rights Management Ability to discretely control who can access the file.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Mobility Support Software is optimized for mobile usage.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Dropbox Business Reviews

Becca P.

A safe and convenient storage option!

Likeliness to Recommend

Pros

Noah M.

The first step on the Innovation Path

Likeliness to Recommend

Pros

Viraj S.

Features disappoint compared to similar products

Likeliness to Recommend

Pros

Cons

Most Popular Dropbox Business Comparisons

Google Drive

Microsoft OneDrive for Business

Box

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

Feature Ratings

Access Control and Rights Management

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Enterprise Grade Security Controls

Large File Optimization

Mobility Support

Electronic Signatures

Data Loss Prevention

Audit Trail

3rd-Party Integrations

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support