What is Daxko Operations?
Make serving your members a whole lot faster, easier, and better. Improve cash flow, automate manual processes, reduce errors, and drive accountability. Increase visibility into the key areas that drive the YMCA or JCC mission, resulting in better decisions, happier staff, and improved relations with the board. Make it simple to register for programs, update their information, and make financial contributions online.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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68 Likeliness to Recommend
80 Plan to Renew
49 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+32 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Daxko Operations?
Pros
- Respectful
Cons
- Under Delivered
- Leverages Incumbent Status
- Less Generous
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Membership Management
Accounting and Financial Management
Account and Contact Management
Registration Management
Program Management
Customer Self Service Capabilities
Multi Channel Support
Analytics and Reporting
Fundraising Management
Volunteer or Member Portal
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Daxko Operations Reviews
John C.
- Role: C-Level
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Aug 2021
Stay away from this company at all costs.
Likeliness to Recommend
What differentiates Daxko Operations from other similar products?
The list of failures are astounding but here are a few: - Horrible customer service, sometimes they just hang up on you - inflexible software over all - inaccurate reporting on almost all fronts - dozens of "known bugs" that you just have to deal with - they lock you into a 5 year contract so no matter how much they mess up you are stuck unless you higher a contract lawyer
What is your favorite aspect of this product?
none, there is nothing that is uniquely positive about this product. you can find software that works better in every category.
What do you dislike most about this product?
everything
What recommendations would you give to someone considering this product?
A pen and paper is a better software solution
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Please tell us why you think this review should be flagged.
Donn C.
- Role: C-Level
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Jan 2020
Nice upgrade from previous software.
Likeliness to Recommend
What differentiates Daxko Operations from other similar products?
It is designed for YMCAs
What is your favorite aspect of this product?
Program management features
What do you dislike most about this product?
Corporate membership management features
What recommendations would you give to someone considering this product?
Great product but requires a lot of time during implementation process.
Pros
- Continually Improving Product
- Fair
- Acts with Integrity
- Generous Negotitation
Cons
- Less Effective Service
- Under Delivered
Please tell us why you think this review should be flagged.
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