Chatfuel Logo
Chatfuel Logo
Chatfuel

Chatfuel

7.2 /10
Category
Chatfuel
7.2 /10

What is Chatfuel?

The leading no-code chatbot platform for Facebook, Instagram, and Messenger

Company Details


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Awards & Recognition

Chatfuel won the following awards in the Chatbots category

Chatfuel Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chatfuel.

82 Likeliness to Recommend

81 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chatfuel?

19% Negative
0% Neutral
81% Positive

Pros

  • Inspires Innovation
  • Over Delivered
  • Includes Product Enhancements
  • Security Protects

Feature Ratings

Average 88

Integration With CRM

96

Personalized Service

95

Workflow Processing

92

Multi-channel

92

Knowledgebase

91

Voice or Text Input

91

Wayfinding

88

Learning and Adaptability

86

Scheduled Availability

83

Translation

82

Leads Generation

82

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

85

Quality of Features

81

Breadth of Features

80

Ease of IT Administration

79

Ease of Implementation

78

Product Strategy and Rate of Improvement

77

Business Value Created

74

Ease of Data Integration

74

Ease of Customization

67

Availability and Quality of Training

66

Vendor Support

65

Chatfuel Reviews

Mahesh C.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

A Great Chat bot for your Facebook Messenger

Likeliness to Recommend

10 /10

What differentiates Chatfuel from other similar products?

One of the best feature Chat fuel - Its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up.

What is your favorite aspect of this product?

It is very simple to use, minimum implementation is required, as i said simply click and start using it.

What do you dislike most about this product?

At times my clients do not like the chat bot responses this should be in pipeline for improvement for Chat Fuel team.

What recommendations would you give to someone considering this product?

Simply go for it, when we were on a trial period we got a great response, post which we considered to use the paid version.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aayush P.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Good for starters

Likeliness to Recommend

5 /10

What differentiates Chatfuel from other similar products?

It was a free chat solution that I used to make a chatbot for my college project

What is your favorite aspect of this product?

The ability to test and deploy this for free on FB Messenger

What do you dislike most about this product?

the lack of documentation on this product makes things a little difficult to handle

What recommendations would you give to someone considering this product?

the usage cost is a little high, other providers provide the service at pass-through rates for Meta

Pros

  • Appreciates Incumbent Status
  • Security Protects
  • Efficient Service
  • Inspires Innovation

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Less Fair

Kristen M.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Super easy to use

Likeliness to Recommend

9 /10

What differentiates Chatfuel from other similar products?

Ease of Use: Chatfuel is known for its user-friendly interface and ease of use, allowing users to design and deploy chatbots with minimal technical expertise. Visual Design Interface: The platform often employs a visual design interface that enables users to build chatbots through a drag-and-drop process. This can be particularly appealing to users who prefer a more intuitive design experience.

What is your favorite aspect of this product?

Facebook Messenger Integration: Chatfuel specializes in creating chatbots specifically for Facebook Messenger. If your primary channel is Facebook Messenger, this specialization could be a key differentiator.

What do you dislike most about this product?

Honestly these isn't anything I don't like.

What recommendations would you give to someone considering this product?

Understand Your Audience: Consider the preferences and behaviors of your target audience. Understanding your audience helps you design a chatbot that resonates with users and provides value. Explore the Platform: Take advantage of any free trials or demos offered by Chatfuel. Explore the platform's features, user interface, and overall capabilities to ensure they align with your requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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