BeyondTrust Corporation

BeyondTrust Remote Support

Composite Score

8.0 /10

CX Score

8.1 /10

17 Reviews Write a Review

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What is BeyondTrust Remote Support?

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

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BeyondTrust Remote Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BeyondTrust Remote Support.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BeyondTrust Remote Support?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Enables Productivity
Respectful
Client Friendly Policies

Feature Ratings

Average 89

End User Support Solutions

Technician Administration

Reporting

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

End User Self Serve

Systems Management Integration

Service Catalog

Multi-Site Functionality

Vendor Capability Ratings

Average 86

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Quality of Features

Breadth of Features

Also Featured in...

Remote Support

Score 7.7

View BeyondTrust Remote Support in this category (opens in a new tab)

BeyondTrust Remote Support Reviews

Jude O.

Role: Information Technology
Industry: Biotechnology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

The ease of use of the application.

Likeliness to Recommend

9 /10

What differentiates BeyondTrust Remote Support from other similar products?

I think there are other apps out there that have not been tested.

What is your favorite aspect of this product?

The ease of remote control.

What do you dislike most about this product?

There is actually nothing to dislike about the product.

What recommendations would you give to someone considering this product?

Do your research and make your decision.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Madhu Yadav M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates BeyondTrust Remote Support from other similar products?

It is a feature-rich application that supports almost all the tasks involved in IT Management.

What is your favorite aspect of this product?

Jump Feature using the IP address or Host Name

What do you dislike most about this product?

It hangs during the session and has resolution adjustment issues

What recommendations would you give to someone considering this product?

Please fix the handling issues and make the software light

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rabbani S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Best Remote Support Tool!

Likeliness to Recommend

10 /10

What differentiates BeyondTrust Remote Support from other similar products?

BeyondTrust Remote Support also known as Bomgar is very much easy to use and can be integrated well with applications like ServiceNow, Zendesk...etc Though we had a chat support available through ServiceNow, we shifted to Bomgar's chat support option since it is seamless and well optimized for chat, screenshare and software push from it's capabilities. The above options are not available in other tools.

What is your favorite aspect of this product?

Taking remote control and pushing softwares on to user computers without any hassle, that can only be done with this software. Happy with the results so far.

What do you dislike most about this product?

When there are more than 4 sessions, the application stutters.

What recommendations would you give to someone considering this product?

Improve the smoothness of the application which can increase more productivity for everyone.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

BeyondTrust Remote Support

What is BeyondTrust Remote Support?

Company Details

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BeyondTrust Remote Support Ratings

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love BeyondTrust Remote Support?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Remote Support

BeyondTrust Remote Support Reviews

Jude O.

The ease of use of the application.

Likeliness to Recommend

Pros

Madhu Yadav M.

Fantastic product!

Likeliness to Recommend

Pros

Rabbani S.

Best Remote Support Tool!

Likeliness to Recommend

Pros

Feature Ratings

End User Support Solutions

Technician Administration

Reporting

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

End User Self Serve

Systems Management Integration

Service Catalog

Multi-Site Functionality

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Quality of Features

Breadth of Features