What is AskNicely?
AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. AskNicely measures every customer experience, coaches and motivates your frontline teams, and makes every location perform like your best.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
95 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AskNicely?
Pros
- Caring
- Trustworthy
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Data Visualization
Dashboards, Analytics and Reporting
Sentiment Analytics
Text Analytics
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Breadth of Features
AskNicely Reviews
Rufinol V.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
The valuable Survey Application
Likeliness to Recommend
What differentiates AskNicely from other similar products?
The dynamics in surveys and analysis are well handled
What is your favorite aspect of this product?
The consistent communication option and instant response is powerfully designed
What do you dislike most about this product?
The intuition of this program interface is challenging
What recommendations would you give to someone considering this product?
The optimal survey options from the app gives us a realistic information
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Rackel S.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Handling Customer Issues Easily With AskNicely
Likeliness to Recommend
What differentiates AskNicely from other similar products?
The platform has an auto dialer and allows performance evaluation. The product has very reliable customer services and they respond on time.
What is your favorite aspect of this product?
Availability of text to speech feature. Easy customization and natural language processing. Excellent Ai analytics and machine learning technology Ease of use.
What do you dislike most about this product?
The product is not cost effective. It requires high initial cost investments.
What recommendations would you give to someone considering this product?
Drive lasting loyalty to customers by adopting this software. It is up to scratch.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Dikoriro M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2022
My Experience With AskNicely
Likeliness to Recommend
What differentiates AskNicely from other similar products?
When it comes to customer voice, AskNicely doffers real time customer feedback and makes it easy to listen to customers and attend to their needs.
What is your favorite aspect of this product?
I like that AskNicely if affordable I like the we get customer feedback in real time
What do you dislike most about this product?
No major failures for the time I have used AskNicely
What recommendations would you give to someone considering this product?
I recommend AskNicely because it offers best features and makes handling customer needs easy. It works in real-time which is a plus.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
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