Real Users Reveal Top Seven Security Incident & Event Management (SIEM) Vendors of 2019 for User Satisfaction

TORONTO, Oct. 09, 2019 - SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2019 Security Incident & Event Management Data Quadrant Awards naming the following seven gold medalists:

 

 

Security Information and Event management (SIEM) software allows companies to combine an assortment of security software components into one platform. SIEM software inspects the network and provides a real-time breakdown of security alerts related to both applications and hardware. This may include alerts on newly discovered malware and vulnerabilities, unauthorized access etc. SIEM store logs and records for retrospective reporting and planning enabled through functional and security investigation of the network. IT and security operations teams are empowered with shared security related information and warnings for pro-active and preventative security measures.

 

 

The Emotional Footprint Diamond illustrates the customer experience with software vendors, and a complex relationship spanning procurement, implementation, service and support. The net emotional footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys, and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage, minus negative percentage) to arrive at the net emotional footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. 

Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

 

 

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

 

 

Leanne O’Brien

Director, Communications & PR
 lobrien@infotech.com

1-888-670-8889 ext. 3409